Shipping
You have the choice between the following options:
- Shipping with DHL (insured with shipment tracking)
- Pick-up: You come and pick up your order at our store during our opening hours (Mon-Sat, 12-19). You will receive a separate notification as soon as your order is ready for you.
Shipping Costs
All prices quoted include the statutory value added tax. In addition, the following shipping costs apply:
- For deliveries within Germany, the shipping costs are a flat rate of €4.90. Shipping is free for purchases over €100.
- For deliveries to all other EU countries, the shipping costs are a
flat rate of €14.90. Shipping is free for purchases over €250.
-
For deliveries to Switzerland and Great Britain, the shipping costs are
a flat rate of €19.90. This does not include any extra costs such as
customs duties and import taxes, which may apply under certain
circumstances.
- During your online purchase you will be informed
by us about your individual shipping costs ahead of time before
finalising the purchase contract.
Ordering and shipping outside the EU, UK & Switzerland
If you would like to place an order and have it shipped outside the EU, please contact us by email. We will then calculate the shipping costs to your area.
Safe and discreet shipping
All orders are shipped using DHL with insurance and tracking number.
Every order is packaged in a discreet unmarked box, with a return address that doesn't state the store's name (sender is "ON Kollektiv").
For orders sent within the EU, the contents of the box are not identified on the outside packaging.
For orders shipped outside of the EU (including UK and Switzerland), customs require an itemized list of the package's contents. We try to be as discreet as possible, and usually refer to the contents as simply “novelties,” “book,” “massager,” or other general terms.
Delivery Time
Orders are shipped upon receipt of payment, usually within 3 business days or less. Shipping within Germany usually takes between 1-3 business days. International shipping times vary.