If your order and payment are both received before 3pm on Thursday, we'll ship your oder that day. Otherwise it'll leave the shop the following Monday.
1. Shipping Options
You can choose between shipping via DHL and Pick Up, which means you pick the order up yourself at the shop door during our business hours (Monday - Thursday, 12 - 5 pm). We'll notify you as soon as your order is ready to be picked up.
2. Shipping Costs
- Shipping fees include handling and packing fees as well as postage costs.
- There are no shipping or handling fees if you chose to pick the order up yourself.
- Shipping within Germany on orders under 100€ costs 5€. For all other countries in the EU, regardless of order amount, shipping is a flat rate of 12,00€.
- Shipping to Switzerland is a flat rate of 20€, and does not include any extra fees, such as import taxes, which the customer may incur.
- Free shipping on orders over 100€ in Germany!
- You will be informed of all applicable shipping costs before finalizing your order.
3. Ordering and Shipping outside the EU
If you would like to place an order and have it shipped outside the EU, please contact us by email at shop[at]other-nature.de. We will then calculate the shipping costs to your area.
4. Safe and discreet Shipping
All orders are shipped using DHL with insurance and tracking number. After your order is dispatched, we will provide you with your tracking information.
Every order is packaged in a discreet unmarked box, with a return address that doesn't state the store's name. For orders sent within the EU, the contents of the box are not identified on the outside packaging.
For orders shipped outside of the EU (including Switzerland), customs require an itemized list of the package's contents. We try to be as discreet as possible, and usually refer to the contents as simply “novelties,” “book,” “massager,” or other general terms.
5. Delivery Time
Orders are shipped upon receipt of payment, usually within 2 business days or less. Shipping within Germany usually takes between 1-3 business days. International shipping times vary.