As an online customer, here are the things you should know about our returns policy. For a full rundown of all the legalities in Germany, click here.
1. Right of withdrawal for online customers
If you've ordered something online, you can change or cancel your order within 14 days of receiving the goods. If your goods haven't yet been shipped to you, all we need is a written statement of the cancellation (for example, by letter or email.) You can also use the cancellation letter provided here. If you have already received the goods, then their return within the withdrawal period is sufficient notice of cancellation.
Please send returned goods to:
Note that products which have been unsealed or damaged are not returnable for reasons of health and hygiene. (§ 312g II No. 3 BGB).
Chest Binder Returns:
Binders IN NEW CONDITION may be returned within 14 days of receiving your order.
When you try your binder on to see if it fits, please be sure that you do not leave deodorant marks or damage the binder in any way.
Binders must be returned only if they have not been worn or washed. Your return will not be accepted if the binder is stained or damaged.
Unless the binder is defective or the delivered binder is not the one you ordered, please note that you are responsible for the return shipping costs.
2. Your duties after withdrawal: returning goods
Upon exercising your right of withdrawal, you are obliged to return the goods and bear the cost of the returned package. If the delivered goods are not those that you ordered, you are not responsible for the return shipping costs.
3. Defective products
If the product you ordered is defective, you can return it under the warranty rights of the Civil Code (§§ 437 ff BGB).
If your vibrator is defective within the warranty period, you can exchange the defective product for a replacement of the same item with proof of purchase.
But before you send anything back to us, please try these quick troubleshooting steps:
- Make sure that the batteries are properly inserted.
- Try using brand new batteries.
- Tighten the cap firmly.
- Make sure your vibrator isn't locked. Read the instruction booklet for how to unlock your motor.
- Press the '-' or '+' button a few seconds longer.
- Carefully read through the manufacturer's instruction booklet.
If none of these steps work, please email us BEFORE YOU RETURN THE PRODUCT. We will then advise you on how to proceed with the return.