Returns
Right of withdrawal:
You can cancel your order within 14 days of receipt of the goods in accordance with the return policy below. All you have to do is send us your revocation in “text form” (e.g. letter or e-mail) without giving reasons. If the goods have already been sent to you, it is also sufficient to return them to us. To comply with the withdrawal period, the timely sending of the withdrawal or the goods counts.
If, contrary to expectations, we have made a mistake and the goods delivered are not what you ordered, please contact us as soon as possible so that we can arrange an exchange. Please do not open sealed products!
Return policies:
1. return of sealed products (e.g. sex toys, strap-ons, underpants, safer sex products, etc.):
For reasons of health protection/hygiene, it is not possible to return or exchange products that came sealed and whose seal has been removed or damaged (§ 312g II No. 3 BGB).
Please note that we strictly adhere to this rule for the protection of all our customers and we will not make any exceptions! This rule does not apply to the exchange of defective products within the warranty period (see below).
2. return of unsealed products and chest binders:
Unsealed products and binders can be returned in as-new condition within 14 days of receipt at your own expense.
Unsealed products and binders that show signs of damage, stains or other signs of use cannot be returned. Therefore, when trying on binders, make sure that you do not leave any traces of deodorant or damage the tags. Binders can only be returned if they have clearly not been worn or washed!
3. return shipment
If you wish to cancel your purchase in accordance with the above guidelines and we have already shipped your order, you are responsible for covering the costs of returning the goods. Please enclose your order number in the package and let us know whether you would like an exchange or a refund.
Send the goods back to:
Other Nature GmbH
Yorckstraße 75
10965 Berlin
4. Defective products
If one of our products is defective, you are entitled to the warranty rights of the German Civil Code (§§ 437 ff BGB). Please contact us in this case so that we can help you.
If a vibrator purchased from us should break within the warranty period of 2 years despite proper use, you can exchange the defective product for a replacement of the same product upon presentation of the proof of purchase.
Before you return a vibrator or other motorized toy to us as defective, try these “First Aid Tips”:
- Read the instructions carefully and make sure you are using the product according to its intended use.
- Press and hold the power button (often “+”) for a few seconds more.
- Make sure that the travel lock is deactivated. Read the instructions to find out how to release the travel lock.
- Make sure that the product is sufficiently charged. It is often necessary to insert the charging cable a little more firmly at first to establish proper contact.
- For battery-operated products: Make sure the batteries are inserted correctly and try again with new batteries if necessary. Close the cap tightly enough (but not too tightly!) so that it is in the correct position.
If none of this helps, please call us or send us an email before you send the product back to us. If, after checking the product you have returned, we find that it is not faulty, we may charge for the return shipping costs.