IMPRESSUM

Owner:

Sara Rodenhizer
Mehringdamm 79
10965 Berlin

Telephone: +49 (0)30 20620538

E-Mail: office[at]other-nature.de

VAT-ID: DE 295950269


Disclaimer:

Despite careful control of the website contents, we can not assume any liability for the content of external links. The content of the linked pages is the sole responsibility of their operators.


Youth protection officer:

JS-Beauftragter.de
Anna Laduch
Landsberger Str. 4
45219 Essen
Phone: 02054/124 43 48
Fax: 02054/124 43 49
E-Mail: info[at]js-beauftrager.de
Internet: www.js-beauftragter.de

TERMS OF SERVICE

For the legally binding terms of service, please read the German AGBs. We’ve done our best to translate this document, but cannot be held responsible if our translation differs slightly from the original German version.

Order Processing

1. Your Contract- and Contact-partner:

Sara Rodenhizer
Other Nature: alternativer Sexladen
Mehringdamm 79
10965 Berlin
Germany

Phone: 030 / 20620538
Email: office[at]other-nature.de

2. Completion of the Sales Contract:

The completion of the sales contract only comes into effect when you send us the information requested by pressing the “Confirm your order" button and finalising payment.

On the website where this button appears, all the information you entered will be summarised again and you will be given the opportunity to correct it.

A log of your order will be received and stored by us and you will receive confirmation by email immediately after your order is placed.

For more detailed instruction on how to order, see our online customers page.

Shipping

1. Shipping Costs

Shipping fees include handling and packing fees as well as postage costs.  

Shipping within Germany on orders under 100€ costs 5€.  For all other countries in the EU, regardless of order amount, shipping is a flat rate of 12,00€.  

Shipping to Switzerland is a flat rate of 20€, and does not include any extra fees, such as import taxes, which the customer may incur.  

Free shipping on orders over 100€ in Germany!!!

You will be informed of all applicable shipping costs before finalizing your order.
 

2. Ordering and Shipping outside the EU & Switzerland

If you would like to place an order and have it shipped outside the EU, please contact us by email.  We will then calculate the shipping costs to your area.
 

3. Safe and discreet Shipping

All orders are shipped using DHL with insurance and tracking number.  After your order is dispatched, we will provide you with your tracking information.

Every order is packaged in a discreet unmarked box, with a return address that doesn't state the store's name.  For orders sent within the EU, the contents of the box are not identified on the outside packaging.  

For orders shipped outside of the EU (including Switzerland), customs require an itemized list of the package's contents.  We try to be as discreet as possible, and usually refer to the contents as simply “novelties,” “book,” “massager,” or other general terms.
 

4. Delivery Time

Orders are shipped upon receipt of payment, usually within 2 business days or less.  Shipping within Germany usually takes between 1-3 business days. International shipping times vary.  .

RIGHT OF WITHDRAWAL

1. Right of withdrawal for online customers

If you've ordered something online, you can change or cancel your order within 14 days of receiving the goods.  If your goods haven't yet been shipped to you, all we need is a written statement of the cancellation (for example, by letter or email.)   You can also use the cancellation letter provided here. If you have already received the goods, then their return within the withdrawal period is sufficient notice of cancellation.

Please send returned goods to:

Other Nature
Mehringdamm 79
10965 Berlin

Note that products which have been unsealed or damaged are not returnable for reasons of health and hygiene. (§ 312g II No. 3 BGB).

2. Your duties after withdrawal: returning goods

Upon exercising your right of withdrawal, you are obliged to return the goods and bear the cost of the returned package.  If the delivered goods are not those that you ordered, you are not responsible for the return shipping costs. 

3. Defective products

If the product you ordered is defective, you can return it under the warranty rights of the Civil Code (§§ 437 ff BGB).

Please note:

If your vibrator is defective within the warranty period, you can exchange the defective product for a replacement of the same item with proof of purchase.

But before you send anything back to us, please try these quick troubleshooting steps:

  • Make sure that the batteries are properly inserted.

  • Try using brand new batteries.

  • Tighten the cap firmly.

  • Make sure your vibrator isn't locked.  Read the instruction booklet for how to unlock your motor.

  • Press the '-' or '+' button a few seconds longer.

  • Carefully read through the manufacturer's instruction booklet.  


If none of these steps work, please email us BEFORE YOU RETURN THE PRODUCT. We will then advise you on how to proceed with the return.

DATA PROTECTION POLICY

We process data collected during visits to our website in accordance with applicable data protection regulations.  Your data will neither be published nor passed to third parties without authorization.

You can print or save this document by using the customary functions of your internet browser (=browser: usually “File” > “Save As”).  You can download and archive this document in PDF format by clicking here.  To open the PDF file, you need Adobe Reader (www.adobe.de) or a similar program that can open the PDF format.

1. Scope and responsibility of the website owner:

This privacy statement explains to the user the nature, scope, and purpose of the collection and use of personal data by the owner of this website, namely:

Sara Rodenhizer
Mehringdamm 79
10965 Berlin
Phone: 030/20620538
Email: office@other-nature.de

However, it does not apply to pages of other parties that you find through our links.

If you wish to object to the collection, processing, or use of your information by us in accordance with this privacy policy, you can send your objections via email or letter to the above contact details.

2. Handling of personal data:

Personal information is information that helps to identify a person, i.e. information that can be traced back to a person.  This includes the name, email address or phone number.  In some cases, we require personal data from you, namely:

for the order and its execution
for contacting us
for marketing activities (for example, sending the newsletter if you agree to receive it)

You can order from our online shop in two ways.  You can register, in which case we ask you for various details in order to create your personalized account.  By registering yourself as a customer, you can, for example, track your order to completion and make any necessary changes to your profile information (such as a change of address.)  You can also place online orders without registering.

We collect, store, and process data for the duration of your purchase, as well as for any subsequent warranties, to prevent misuse of our website, and to inform you about orders, products, services, and offers.  The transmitted personal data will be used only for the specific purpose for which they were provided to us.

3. Ordering and order processing:

For your order, we need your correct name and complete address.  We need your email address so we can confirm the order and communicate with you.  Furthermore, you will receive, via your email address, your order and shipping confirmation.  

If necessary for completing your order, the name and address information that we collect from you may be given to third parties who act on our behalf, for example, the postal service.  The transferred data may only be used by the recipient to perform their task.  Any other use of the information is not allowed.  Third parties to whom data is passed as part of required data processing are also subject to data protection regulations and are contractually bound to confidentiality.

4. Contacting us:

When you contact us (e.g. via a contact form or email), your information will be used for the purpose of processing the request and may be stored in the event of any required future communication.  

5. Newsletter:

The newsletter will inform you about us and our offers.  If you want to receive the newsletter, we need you to provide at least one valid email address.  The communicated data will be used to send the newsletter.  For sending purposes, we give this information to third parties who act on our behalf.  The transferred data may only be used by the recipient to perform their task.  Any other use of the information is not allowed.  Third parties to whom data is passed as part of required data processing are also subject to data protection regulations and are contractually bound to confidentiality.

When you sign up for the newsletter, we store your IP address and date of registration.  This information is stored solely as evidence in the case that a third party misuses an email address and registers without the knowledge of the person who receives the newsletter.  

6. Data collection and processing over the internet:

We, via our internet provider, collect data every time you visit our website (so-called server log files.)  This data includes:

Name of requested web page, file, date and time of access, amount of data transferred, notification of successful retrieval, browser type and version, operating system of the user, referred URL (previously visited), IP address, and the requesting provider.

We use the log data only for statistical purposes, for the purpose of operation, security and the optimization of the website.  Personal information can not be derived.  We reserve the right to check the log data at any time if there is reasonable suspicion of unlawful use.

7. Right to object or to revoke consent:

You have a free right to information regarding the personal data stored about you and also a right to correction of incorrect data, blocking and deletion, insofar as this does not conflict with a legal obligation to retain data.

If you wish to receive information about your personal data or if you wish to have it corrected or deleted, or if you have further questions about the use of your personal data provided to us, please contact us at the address data specified under item 1.

If you wish to contact us by e-mail, we would like to point out that the content of unencrypted e-mails can be viewed by third parties. We therefore recommend sending confidential information in encrypted form or by post.

Should we make other offers on the Internet in the future, the relevant conditions for the protection of personal data will be published here or in connection with the respective new offer.

8. Changes to this Privacy Policy:

By using our website, you consent to the use of data as described above. The data protection declaration is currently valid and dates from 01.12.2014. Due to current circumstances, such as an amendment to the Federal Data Protection Act, we will - if necessary - update this data protection declaration. In addition, the further development of our website or the implementation of new technologies may make it necessary to amend this data protection declaration. We reserve the right to change the data protection declaration at any time with effect for the future. We recommend that you review the current privacy policy from time to time.