HOW TO ORDER

1) Use the main category menu bar to browse our products. Select a category, and you’ll be directed to a list with all the products in that category, including short descriptions.

2) To narrow your selection, use the “categories”, “manufacturer”, and “price” options on the left-hand side of the screen.

3) Add items to your shopping cart directly from the main list, or click on “more info” to see full product descriptions.

4) The full product description allows you to select colour, size, and other product variables where applicable.

5) View your shopping cart in the top right corner of the page. You can remove items from your cart by clicking on the “x” next to the product.

6) When you’re ready to check out, click on the ‘checkout’ button at the bottom of your shopping cart. From the checkout page, you can also change quantities and remove items.

7) Review your order, and if you’d like to proceed, follow the easy 5-step process:

Step 1: Review your order, adjust quantities if necessary, and enter your voucher code if applicable. Proceed to checkout.

Step 2: If you don’t have an account with us, you can create one. If you already have an account, you can login. If you don’t want an account, you can checkout without registering. In this case, please fill in all the required fields and then proceed to checkout.

Step 3: Review your shipping and billing address.

Step 4: Review your shipping costs, if applicable. Indicate if you’d like your order gift wrapped. Read and agree to our Terms of Service. And leave us a comment if you’d like! Proceed to checkout.

Step 5: Review your full order and choose your payment method.

> If you select “bank transfer”, you will be directed to another page to confirm your order. Using the bank details provided, please transfer your order payment manually. If we do not receive your payment within 5 business days, you will receive an email reminder. Your order is not complete and will not be shipped until we receive your payment.

> If you select “card or PayPal”, you will be redirected to the PayPal website. If you have a PayPal account, you can sign in to complete your payment. If you don’t have a PayPal account, you can pay by credit card using the PayPal system. Just follow the instructions.

After we receive your payment, your order will be processed and dispatched. We’ll do our best to get you your order as quickly as possible. Our usual processing time is 1-2 business days.

SHIPPING

1. Shipping Costs

  • Shipping fees include handling and packing fees as well as postage costs. 

  • Shipping within Germany on orders under 100€ costs 5€.  For all other countries in the EU, regardless of order amount, shipping is a flat rate of 12,00€.  

  • Shipping to Switzerland is a flat rate of 20€, and does not include any extra fees, such as import taxes, which the customer may incur. 

  • Free shipping on orders over 100€ in Germany!

  • You will be informed of all applicable shipping costs before finalizing your order.


2. Ordering and Shipping outside the EU & Switzerland

If you would like to place an order and have it shipped outside the EU, please contact us by email at shop[at]other-nature.de. We will then calculate the shipping costs to your area.


3. Safe and discreet Shipping

All orders are shipped using DHL with insurance and tracking number. After your order is dispatched, we will provide you with your tracking information.

Every order is packaged in a discreet unmarked box, with a return address that doesn't state the store's name. For orders sent within the EU, the contents of the box are not identified on the outside packaging. 

For orders shipped outside of the EU (including Switzerland), customs require an itemized list of the package's contents. We try to be as discreet as possible, and usually refer to the contents as simply “novelties,” “book,” “massager,” or other general terms.


4. Delivery Time

Orders are shipped upon receipt of payment, usually within 2 business days or less.  Shipping within Germany usually takes between 1-3 business days. International shipping times vary. 

RETURNS

As an online customer, here are the things you should know about our returns policy.  For a full rundown of all the legalities in Germany, click here.

1. Right of withdrawal for online customers

If you've ordered something online, you can change or cancel your order within 14 days of receiving the goods. If your goods haven't yet been shipped to you, all we need is a written statement of the cancellation (for example, by letter or email.)  You can also use the cancellation letter provided here. If you have already received the goods, then their return within the withdrawal period is sufficient notice of cancellation.

Please send returned goods to:

Other Nature
Mehringdamm 79
10965 Berlin

Note that products which have been unsealed or damaged are not returnable for reasons of health and hygiene. (§ 312g II No. 3 BGB).

2. Your duties after withdrawal: returning goods

Upon exercising your right of withdrawal, you are obliged to return the goods and bear the cost of the returned package.  If the delivered goods are not those that you ordered, you are not responsible for the return shipping costs.  

3. Defective products

If the product you ordered is defective, you can return it under the warranty rights of the Civil Code (§§ 437 ff BGB).

Please note:

If your vibrator is defective within the warranty period, you can exchange the defective product for a replacement of the same item with proof of purchase.

But before you send anything back to us, please try these quick troubleshooting steps:

  • Make sure that the batteries are properly inserted.

  • Try using brand new batteries.

  • Tighten the cap firmly.

  • Make sure your vibrator isn't locked.  Read the instruction booklet for how to unlock your motor.

  • Press the '-' or '+' button a few seconds longer.

  • Carefully read through the manufacturer's instruction booklet.  


If none of these steps work, please email us BEFORE YOU RETURN THE PRODUCT. We will then advise you on how to proceed with the return.

PRIVACY

Your privacy and trust are extremely important to us. The following data protection policy outlines the legal regulations about how we treat the information you submit through our online shop. Please read this policy thoroughly, even if the legal-speak is a bit boring at times!

In a nutshell, here's what we promise when it comes to the collection and use of your personal information…

When you place an order through our online shop, we ask for your billing and shipping information. This info includes your name, address, phone number, and email address.  

If you are a registered customer, your information will be electronically stored on our online shop platform for your convenience. No financial information is kept on our servers, as payments are only ever processed by PayPal or manual bank transfer.  

We will only use the information you give us to process your order or specific requests, and we will never sell, rent, or trade your data.

That's the short version, but it's not all you need to know. Keep reading for the longer, more official version of our data protection policy.

Data protection policy

We process data collected during visits to our website in accordance with applicable data protection regulations. Your data will neither be published nor passed to third parties without authorization.

You can print or save this document by using the customary functions of your internet browser (=browser: usually “File” > “Save As”).  You can also download and archive this document in PDF format here. To open the PDF file, you need Adobe Reader (www.adobe.de) or a similar program that can open the PDF format.

Scope and responsibility of the website owner

This privacy statement explains to the user the nature, scope, and purpose of the collection and use of personal data by the owner of this website, namely:

Sara Rodenhizer
Mehringdamm 79
10965 Berlin
Phone: 030/20620538
Email: office@other-nature.de

However, it does not apply to pages of other parties that you find through our links.

If you wish to object to the collection, processing, or use of your information by us in accordance with this privacy policy, you can send your objections via email or letter to the above contact details.

Handling of personal data

Personal information is information that helps to identify a person, i.e. information that can be traced back to a person. This includes the name, email address or phone number. In some cases, we require personal data from you, namely:

for the order and its execution
for contacting us
for marketing activities (for example, sending the newsletter if you agree to receive it)

You can order from our online shop in two ways. You can register, in which case we ask you for various details in order to create your personalized account. By registering yourself as a customer, you can, for example, track your order to completion and make any necessary changes to your profile information (such as a change of address.) You can also place online orders without registering.

We collect, store, and process data for the duration of your purchase, as well as for any subsequent warranties, to prevent misuse of our website, and to inform you about orders, products, services, and offers. The transmitted personal data will be used only for the specific purpose for which they were provided to us.

Ordering and order processing

For your order, we need your correct name and complete address. We need your email address so we can confirm the order and communicate with you. Furthermore, you will receive, via your email address, your order and shipping confirmation.  

If necessary for completing your order, the name and address information that we collect from you may be given to third parties who act on our behalf, for example, the postal service. The transferred data may only be used by the recipient to perform their task. Any other use of the information is not allowed. Third parties to whom data is passed as part of required data processing are also subject to data protection regulations and are contractually bound to confidentiality.

Contacting us

When you contact us (e.g. via a contact form or email), your information will be used for the purpose of processing the request and may be stored in the event of any required future communication.  

Newsletter

The newsletter will inform you about us and our offers. If you want to receive the newsletter, we need you to provide at least one valid email address. The communicated data will be used to send the newsletter. For sending purposes, we give this information to third parties who act on our behalf. The transferred data may only be used by the recipient to perform their task. Any other use of the information is not allowed. Third parties to whom data is passed as part of required data processing are also subject to data protection regulations and are contractually bound to confidentiality.

When you sign up for the newsletter, we store your IP address and date of registration. This information is stored solely as evidence in the case that a third party misuses an email address and registers without the knowledge of the person who receives the newsletter.  

Data collection and processing over the internet

We, via our internet provider, collect data every time you visit our website (so-called server log files.) This data includes:

Name of requested web page, file, date and time of access, amount of data transferred, notification of successful retrieval, browser type and version, operating system of the user, referred URL (previously visited), IP address, and the requesting provider.

We use the log data only for statistical purposes, for the purpose of operation, security and the optimization of the website. Personal information cannot be derived. We reserve the right to check the log data at any time if there is reasonable suspicion of unlawful use.

Right to object or to revoke consent

You have a free right to information regarding the personal data stored about you and also a right to correction of incorrect data, blocking and deletion, insofar as this does not conflict with a legal obligation to retain data.

If you wish to receive information about your personal data or if you wish to have it corrected or deleted, or if you have further questions about the use of your personal data provided to us, please contact us at the address data specified above.

If you wish to contact us by e-mail, we would like to point out that the content of unencrypted e-mails can be viewed by third parties. We therefore recommend sending confidential information in encrypted form or by post.

Should we make other offers on the Internet in the future, the relevant conditions for the protection of personal data will be published here or in connection with the respective new offer.

Changes to this Privacy Policy:

By using our website, you consent to the use of data as described above. The data protection declaration is currently valid and dates from 01.12.2014. Due to current circumstances, such as an amendment to the Federal Data Protection Act, we will - if necessary - update this data protection declaration. In addition, the further development of our website or the implementation of new technologies may make it necessary to amend this data protection declaration. We reserve the right to change the data protection declaration at any time with effect for the future. We recommend that you review the current privacy policy from time to time.

NEED HELP?

We’re here! If you’re having problems placing your order online, or if you want some more info and advice before finalizing your purchase, don’t hesitate to contact us.

The best way to reach us is during our opening hours, either by phone or email:

Phone: +49 (0)30 206 205 38
Email: office[at]other-nature.de

Opening Hours:

Mon, Wed-Fri: 11am – 8pm
Tues: 11am – 6pm
Sat: 11am – 7pm


If we don’t pick up the phone, it’s because we’re talking with customers in the shop. Try us again in half an hour? Or send us an email and we’ll do our very best to get back to you the same day (and will definitely do so within 2 days).

Please note that for security reasons, we do not pick up calls from withheld numbers.

Talk to you soon!