FAQ – On our online shop and shipping

How can I place an order online?  Do you ship anywhere outside of Germany?

The answers to these questions can be found on our How to order and Shipping pages.  If you have any further questions, feel free to email or call us.

I want to return my toy – is this possible?

For hygiene and customer safety reasons, all our products are final sale, with the exception of chest binders purchased online.  Even if a product is factory sealed, it cannot be returned after it has left the shop.  Some products, however, are covered under a quality guarantee, and can be returned if defective.  Please read our full returns policy page for more information.